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FAQ

Co-Optim FAQ

Can I bring in my own furniture? 

Yes, you can bring in your own furniture but it must be approved by management. Stop by the Concierge Desk to get this taken care of.

Can I bring my dog to the office? What is your pet policy? 

Co-Optim allows a maximum of five (5) dogs in the building at a time. All animals must be leashed and the weight maximum is 25 pounds. Check with the Concierge Desk for the details on the pet policy. (Excludes service dogs.)

What does a Co-Optim Membership include? 

All Co-Optim Memberships include access to all Co-Optim locations to work at in any available lounge or workspace, Reception and Concierge Services, High-speed Wi-Fi, Events, Mail Room Package Handling, Board Rooms & Café, Private Phone Booths, 24/7 Access, and Networking.

Private Offices also include Office Signage and Logo Display, 10 Hours of Board Room per desk per month, Secured Office and Co-Optim Desk, and ample storage.

Can I stop in or should I make an appointment? 

Please call us or complete the form on Co-Optim.com so we can be sure to have a Co-Optim staff member on hand to show you a personal tour of the space.

When do membership agreements billing cycle begin?

Co-Optim Memberships begin on the first of each month. If you sign up during the middle of the month, you will be prorated for the remaining days of the month. Then you will be charged on the first (1) day of each month for the annual membership. Visit the Concierge Desk or Contact Us if you have any questions.

How much do I need to reserve an office? 

Co-Optim Memberships are charged on a monthly recurring cycle. We require the first and last month's payment due upon signup for all memberships.

What are the differences in the membership plans? 

  • Co-Optim Annual Membership – Work Happy in any available lounge space, or at any work table or desk throughout all Co-Optim locales. Co-Optim Memberships include access to all Co-Optim locations to work at in any available lounge or workspace, Reception and Concierge Services, High-Speed Wi-Fi, Events, Mail Room Package Handling, Board Rooms & Café, Private Phone Booths, 24/7 Access and Networking.
  • Private Office Membership – Private Offices include all of the benefits of the Co-Optim Annual Membership plus 10 Hours of Board Room per desk per month, Secured Office and Co-Optim Desk, Logo signage on Private Office, and ample storage.
  • Day Pass – Spend the day at Co-Optim! Try out Co-Optim for the day and #WorkHappy in any available lounge space, or at any work table or desk.

How do Board Room Hours work?

Board Room Hours are used to reserve usage of the Board Room. Hours can be used in a minimum of 30 minute increments.

How do I reserve a Board Room? 

Co-Optim Board Rooms can be reserved through the Co-Optim Member Portal, the Co-Optim Work Happy App or by visiting the Concierge Desk.

I have the coworking Annual Membership. Can I get my mail and packages shipped to Co-Optim? 

Yes. We allow all of our Co-Optim members to have mail delivered to the office. Please visit the Concierge Desk to notify them so we can expect your package.

How do I update my payment information? 

You can update payment information by logging into your Member Account at members.co-optim.com, visiting the Concierge Desk or by giving us a call at (847) 957-1447. 

I noticed charges on my account I do not recognize. How can I learn more? 

You can view all invoices and charges to your account on the Member Portal. If you see something that does not look right, please visit the Concierge Desk or Contact Us.  

What are the building hours? When are you open? 

Co-Optim staff will be on-site from 7am-7pm Monday-Friday. The building is open to members 24 hours a day, 7 days a week.

I have a coworking plan. Do I need to reserve a work space before coming in? 

No, you do not need to reserve a space. We have made sure that there will be enough room for all members at any given time.

Can guests visit me in my private office? 

Yes. Just make sure to register them at the Concierge Desk when they arrive at Co-Optim.

I’m ready to sign up! What are my payment options?

Co-Optim accepts all major credit and debit cards, PayPal and direct debit.

When do I have to let Co-Optim management know I’m moving out? 

Notice must be given 30 days prior to membership agreement. 

What is the average square footage of a Co-Optim office? 

Offices vary in size depending on your business’ needs, but on average each office is a standard 64 sq. ft. 

What size Board Rooms do you have? 

Co-Optim Board Rooms range in sizes from 6 to 20 people. 

What are the additional fees for Board Rooms, printing, etc.? 

  • Board Rooms: $25.00 per hour
  • Key Replacement Fee: $50 per new Mobile Pass
  • Printing: Free

What is the proper courtesy and etiquette at Co-Optim? 

Respect others. Treat others how you want to be treated. It is the golden rule, after all.

Appearances are important. We want Co-Optim to be a comfortable environment for you – but let’s not remember why we are ultimately here: to work. When you look good, you work better. We promote professional dress and attire in our office, so make sure to dress to impress.

Your Co-Optim workspace. Although we provide a custom designed, proprietary Co-Optim workspace, you may bring in your own furniture. Please let us know if you need to anything else as outside furniture must be approved by management.

Keep it simple. To put it simply, stay organized and you’ll stay on top of the game. Stay messy and we’ll likely ask you to clean it up.

The 30in Rule. Please avoid hanging things on the walls and stacking anything higher than 30in. This becomes a fire hazard and just looks bad.

Watch your mouth. Please be considerate of your language and be conscious of those around you. Use proper etiquette and refrain from foul language.

No smoking. Smoking is not permitted in any area of Co-Optim including all outside areas. Smoking kills, don’t ya know?

Beware of smells. No eating meals in the co-working spaces, and if you must eat a snack – limit it to the Coffee Bar only and break room only. Part of the great experience we are providing at Co-Optim is not being offensive with smells. (Ever been to an outdoor Fish Market at mid-day in July?) Help us maintain this great environment by keeping your smells to a minimum – our noses thank you.

Presentation is everything. We ask that you please keep offices clean and organized, and keep the clutter to a minimum. Avoid looking like you’re preparing for the Apocalypse and don’t stock a pantry’s worth of food in your office. (We have snacks if you’re hungry!) If you are unsure of anything – swing by the concierge desk and ask us.

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